ITIL Information Technology Infrastructure Library Training Certification

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ITIL (Information Technology Infrastructure Library) is the International de facto Management framework describing good practices for IT Service Management (ITSM). ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.
It has become increasingly recognized that information is the most important strategic resource that any organization has to manage. Key to the collection, analysis, production and distribution of information within an organization is the quality of the IT Services provided to the business.

It is essential that we recognize that IT Services are crucial, strategic, organizational assets and therefore organizations must invest appropriate levels of resource into the support, delivery and management of these critical IT Services and the IT systems that underpin them. However, these aspects of IT are often overlooked or only superficially addressed within many organizations.

The primary objective of IT Service Management is to ensure that IT services are aligned to the business needs and actively support them. IT services should be an agent for change to facilitate business transformation.

All organizations that use IT depend on IT to be successful. If IT processes and IT services are implemented, managed, and supported in the appropriate way, the business will be more successful.

Benefits of ITIL

Adopting ITIL can offer users a huge range of benefits that include:

improved IT services
reduced costs
improved customer satisfaction through a more professional approach to service delivery
improved productivity
improved use of skills and experience
improved delivery of third party service

ITIL Version3 (V3) has five volumes. The 5 volumes describe the followings:

ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement

ITIL CERTIFICATION

There are four levels of ITIL certification within the V3 scheme:

ITIL Foundation
ITIL Intermediate Level
ITIL Expert Level
ITIL Master Qualification

ITIL Training

If you are thinking about acquiring ITIL training, here are some training centres that offer training on IT infrastructure Library.

ITPLUS.COM

08090539055, 07081188129
info@itplusng.com
www.itplusng.com
Training Locations: Lagos, Abuja, Ibadan, Benin City, Warri, Uyo, Kaduna, Kano.
Course fee: N50,000