If you are leading an aircraft maintenance service and want to win your clients over by providing them 100% satisfaction, then you have to be much disciplined. There are two major things an aircraft maintenance team usually keeps in mind.
The first thing is meeting the safety standards to make sure that everything is done securely and the aircraft is safe to fly. And the second thing is meeting client expectations. If you want to achieve these two things, then your team will have to work hard on training and will have to gain more experience as well.
Using the latest technologies and good aircraft maintenance software like the ones offered by aviationintertec.com also allows you to get one step ahead. However, even though training, technology, and experience are extremely important, there is one thing a lot of aircraft maintenance services don’t take into consideration, and that is teamwork.
Your team must work with great coordination and must have the right frame of mind. Below are a few tips that will make your aircraft maintenance team more efficient.
Treat the Aircraft Like Its Yours
The first and the most important tip is that every maintenance team must treat the aircraft they are working on as their own. A lazy or mediocre team only looks at the problems that were highlighted and didn’t pay much attention to anything else. A good team, however, doesn’t see it that way.
They treat the aircraft like it’s their own, and they don’t just focus on the obvious faults, but they dig deeper as well to make sure that the aircraft is safe to travel in. They make sure that every fault they have come across is eliminated from the root.
A mediocre team doesn’t care about what caused the fault, and that’s where the aircraft can end up facing the same problem again.
When an aircraft is assigned to a maintenance team, they should not take it lightly. If an aircraft is standing in your workshop, it means that the owner of that aircraft is not making any money by as long as it is sitting there.
So an aircraft maintenance team needs to have fast hands. As soon as the clients come to you, take a good look at the aircraft and give them a time frame by which it will be ready. You need to make the aircraft secure in the least amount of time possible.
Communication Is Important
I have come across aircraft maintenance teams that are remarkably gifted when it comes to technical skills, but they don’t know how to communicate properly.
It doesn’t matter how good every individual on your team is if they are not passing on the information to one and other effectively then it can cause problems for the team and can delay tasks as well.
So it is better to have a system in place where every team member has to provide a report on the work and then have to discuss it all together. The better communication is, the more efficient the team will be.
Don’t Let Talent Go to Waste
The key to building a good team is to treat your resources with respect and making sure that no talent goes to waste. You need to recognize the potential in your team members and need to push them in the right direction.
If you see someone who has the right qualities to be a leader in the future, then the more you groom and support them, the better leader they will become. And a well-trained leader will always make sure that the team is performing efficiently and up to its potential.