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Jumia introduces Order Tracking Tool To Better Customer Experience

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Jumia, Nigeria’s number one online retailer, has added order tracking function on the website. Customers of Jumia can now check the status of their orders on the website. Just visit Jumia Nigeria online store, log-in using your account detail and click on the Order Status link at the top section of the website. You will need the order number of the order to check the order status.
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Order Tracking on Jumia

The official press release is published below:

Lagos, Nigeria, September 2 – Jumia.com.ng, Nigeria’s number one online retailer after being nominated for the World Retail Awards, sets out to improve customer shopping experience.


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Today, Jumia announced the launch of an ‘order tracking tool’ on its website where customers can easily log in and check the status of their orders without having to call customer service. This new tracking tool will be available to all that place orders on jumia.com.ng.

With the Innovation of the ‘order tracking tool’ it will bridge communication for the company with customers online; where they can follow up with the different stages of order processes, also with an estimated delivery time from status online.

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The new tool can easily be located on the header of the Website. You can directly access the Order Tracking Tool Here.

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About JUMIA:

Founded in 2012, JUMIA has grown to be the 4th most visited Nigerian website, http://www.jumia.com.ng/. JUMIA has over 1,500 employees in four countries and the website receives about 300,000 unique visitors daily. Last month, JUMIA has launched the largest e-commerce campus in West Africa spanning over 10,000 square meters in Lagos, Nigeria. Only a few weeks ago, Jumia got nominated for the World Online Retail Awards 2013 in two categories.

At JUMIA, customers across the continent can shop the widest assortment of quality products at affordable prices – offering everything from fashion, consumer electronics, home appliances to beauty products. JUMIA is active in five countries, including Nigeria, Morocco, Egypt, Kenya and last month launched in Ivory Coast.

JUMIA is part of the africainternetholding.com. The Africa Internet Holding introduces and accelerates the online shift in Africa, as well as for Africa, its people, and its culture.

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Paschal Okafor is NaijaTechGuide Team Lead. The article Jumia introduces Order Tracking Tool To Better Customer Experience was written by Paschal Okafor. The article was last modified: May 23rd, 2016

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