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RingCentral VoIP Services for Businesses Overview

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RingCentral is a renowned provider of cloud-based communications and collaboration solutions for homes and business, particularly for businesses. The company was founded and established in 1999 by Vlad Shmunis and is headquartered in Belmont, California. The company has offices in various locations like Denver Colorado, Toronto Ontario, Singapore, Philippines, Russia, Florida, Ukraine, and China.



RingCentral uses technology to make it easier for businesses to work and grow by providing the ground for businesses to effectively communicate, collaborate, and connect with teams, customers, and partners over the internet in any place, on any device, and through flexible means.

To achieve this, RingCentral has a couple of products and services that allows easily adoption and transition of business communication systems from on-premises PBX hardware to cloud-based voice over IP (VoIP) services: voice, fax, text, audio conferencing, and online meetings.

You may also be interested in the Best VoIP Services.

RingCentral Office

RingCentral Office is a pure cloud-based voice over Internet Protocol (VoIP) phone system that supports personal phones and IP desktop phones. The service is easy to set up (takes minutes) and it eliminates the unnecessary costs that come with archaic communication hardware.

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Some features of RingCentral Office include unlimited voice calling; unlimited SMS messaging; fax; extensive call handling; conference calls and video conferencing; integration with third-party email; file sharing; mobile apps integration; online meetings; 1,000 minutes per month of inbound toll-free calls; and team collaboration workspace.

Phone Service

RingCentral Office comes with a phone service “Auto-attendant” features which allow businesses customize welcome messages, greetings, or pleasantries for inbound calls. Furthermore, the auto-attendant feature, businesses can also route inbound calls on business hours, date, or date range basis.

Calls can, likewise, be forwarded to any within the office, sent to voicemail, or routed to a phone number outside the office.

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A feature of RingCentral’s business phone system employers, bosses, or supervisors will most likely enjoy is the “Call monitoring” feature. With call monitoring, bosses and supervisors can listen in, in real time, on staff calls.

Fun part: a supervisor can talk directly to an employee during an active call without the customer hearing, directly jump in during a monitoring call to speak with both parties, or take over a call from an employee.

Video Conferencing

RingCentral provides, to businesses, one of the most inexpensive video conferencing system for start-ups, small businesses and the big ones.

With support for unlimited one-on-one meetings as well as compatibility for up to 100 participants in a video conference call, RingCentral video conferencing is one of the best out there. To think that the service is free is another big plus; although there is a 40-minutes call-time limit on free trials. This means you’ll have to restart a new meeting or vdoe conference after every 40 minutes.

Other RingCentral’s video conferencing add-ons include recording; HTTPS and SSL encryption and security; team messaging and collaboration; in-meeting private and group chat.

Easy to use and organized interface

A side to RingCentral that many users and businesses have had positive words for is the simplicity of usage and interface of the system.

“Our experts were impressed by the fact that RingCentral handles complex phone configurations the same way it transfers contact numbers for simple ones, and makes the transition simple to help least-savvy users cope with it without training.” as reviewed by Finances Online.

Plans and Pricing

There are four flexible and affordable plans that, depending on the size and nature of your business, will fit perfectly with your communication and modern VoIP system needs.

The plans are Essential, Standard, Premium, and Ultimate. The Essential plan is the smallest of them and starts at $19.99/month per user. Key features of the plan include unlimited calls, conferencing, and business SMS; 100 toll-free minutes, and online meeting support for a max of 4 people. The Essential plan is best suitable for small businesses and start-ups with few staff.

The Ultimate plan is the biggest of them all and what you get include unlimited users, 75-person video conference limit, 10,000 toll-free minutes per month, voicemail-to-text, unlimited internet faxes, and auto call recording. Ultimate plan starts at $49.99 per month per user. You can see more details about RingCentral packages on the company’s plan and pricing page.


All packages comes with a 30-day free trial and integration with third-party apps like Google Mail (Gmail), Microsoft Office products, and others.

While the features of each packages are fixed, you can add extra features or expand your package according to your business need. You can contact RingCentral customer service to add additional toll-free local and international numbers, vanity number, and additional international numbers and more.

If you run a business a small business and are looking to adopt a true cost-effective, easy-to-manage and set-up cloud-based VoIP phone system, then RingCentral is a perfect go-to.

Or you want to save time and resources by switching over from the old communication network driven by clunky hardware used by your business to something smarter, modern, and top of the line? RingCentral has just what you need for effective communication.

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Sodiq Olanrewaju
Sodiq Olanrewaju
Sodiq Olanrewaju is a Content Strategist Passionate about everything Technology. He has a lot of experience about Consumer Tech Products and shares his knowledge on NaijaTechGuide with eye-opening buying guides and recommendations.

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